5
110 W Panola St, Carthage, TX 75633, USA
Carthage, Texas 75633
+1 903-693-6606

Great bank, friendly service folks.

Simple and straight banking experience.

Best bank in surrounding area to business, friendly and professional.

Had a account here for years and on the road traveling for work when my wife calls to ask me about a charge on my card. Well its a fraudulent charge so I call the bank to ask what to do and how to handle the situation. The nice lady who answered the call transferred me to "accounting" and that was about the end of the help. Gave the lady my name and told her what was going on and she asked for my account number. Told her I was driving and I didn't have it handy and repeated my name and told her we only had one account so it shouldn't be hard. She once again informed me that she would only look my account up by the account number so I suppose while I am driving down the freeway I should start digging thru my console for my checking account number... and then read it out to her so I could be a distracted driver. It was a sad excuse for customer service when she refused to pull up my account and verify me verbally with the security questions. It was a sad excuse for customer service when she refused to do what every teller at that bank has done and that's look my account up by my name. So if you need a bank and will always be able to go in person for anything you might need this is a very good bank. Yet if you like me have to travel at times and may need a bank that would possibly act like they appreciated your business and do something when you need it I would encourage you to investigate any of the numerous other banks in town. I know when I get back to town I have every intention of looking in to the other banks myself.

Y'all need to change your listing for hours of operation, y;all show 7:30 am to 5:30 pm...That is not correct... you can't get in the bank after 2:30 and y'all don't even answer the phone after 2:30...

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First State Bank Trust Co — Bank in Carthage

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First State Bank Trust Co

Bank at 110 W Panola St, Carthage, TX 75633, USA. Here you will find detailed information about First State Bank Trust Co: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    9:00 AM – 5:30 PM
  • Tuesday
    9:00 AM – 5:30 PM
  • Wednesday
    9:00 AM – 5:30 PM
  • Thursday
    9:00 AM – 5:30 PM
  • Friday
    9:00 AM – 5:30 PM
  • Saturday
    9:00 AM – 12:00 PM
  • Sunday
    Closed

Rating

4
/
5
Based on 5 reviews

Contacts

Categories:
State:
Texas
Address:
110 W Panola St, Carthage, TX 75633, USA.
City:
Carthage
Postcode:
75633

About First State Bank Trust Co

First State Bank Trust Co is a US Bank based in Carthage, Texas. First State Bank Trust Co is located at 110 W Panola St, Carthage, TX 75633, USA.


Please contact with First State Bank Trust Co using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find First State Bank Trust Co opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about First State Bank Trust Co

  • Ashton
    Added 2016.05.07
    Great bank, friendly service folks.
  • Savannah
    Added 2015.08.26
    Simple and straight banking experience.
  • Rachel
    Added 2014.04.20
    Best bank in surrounding area to business, friendly and professional.
  • Brian
    Added 2014.03.18
    Had a account here for years and on the road traveling for work when my wife calls to ask me about a charge on my card. Well its a fraudulent charge so I call the bank to ask what to do and how to handle the situation. The nice lady who answered the call transferred me to "accounting" and that was about the end of the help. Gave the lady my name and told her what was going on and she asked for my account number. Told her I was driving and I didn't have it handy and repeated my name and told her we only had one account so it shouldn't be hard. She once again informed me that she would only look my account up by the account number so I suppose while I am driving down the freeway I should start digging thru my console for my checking account number... and then read it out to her so I could be a distracted driver. It was a sad excuse for customer service when she refused to pull up my account and verify me verbally with the security questions. It was a sad excuse for customer service when she refused to do what every teller at that bank has done and that's look my account up by my name. So if you need a bank and will always be able to go in person for anything you might need this is a very good bank. Yet if you like me have to travel at times and may need a bank that would possibly act like they appreciated your business and do something when you need it I would encourage you to investigate any of the numerous other banks in town. I know when I get back to town I have every intention of looking in to the other banks myself.
  • David
    Added 2013.09.01
    Y'all need to change your listing for hours of operation, y;all show 7:30 am to 5:30 pm...That is not correct... you can't get in the bank after 2:30 and y'all don't even answer the phone after 2:30...
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